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The focus on backgrounds rather than corporate goals in candidate selection illustrates an operational HR work approach. Operational HR primarily deals with the day-to-day functions and processes, including recruitment and selection, where emphasis is placed on individual qualifications and experiences. By concentrating on the backgrounds of candidates, Susan is ensuring that the hiring process aligns with immediate staffing needs and requirements, which is characteristic of operational activities in HR.

In contrast, a strategic approach would involve aligning the hiring process with broader corporate goals, such as the organization's vision, values, and long-term objectives. This highlights the difference between operational tasks and those that incorporate a strategic perspective. Therefore, Susan's method reflects a more tactical and procedural orientation, typical of operational HR functions.